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1. What brands do you sell?
We offer a wide range of premium clothing brands from Pakistan and internationally. Our collection includes luxury, trendy, and seasonal fashion pieces for every style — including Urban Haya, La Khilaba, Hadeeqah, Tawakal Closet, Eleganza, and many more.
2. Do you offer discounts?
Yes! Ayzel Couture provides exclusive discounts on selected items, seasonal sales, and special promotions. Follow us on Instagram and Facebook to stay updated on our latest deals.
3. Where do you ship?
We ship nationwide across Pakistan and internationally, including the USA, Canada, and the Middle East.
4. How long does delivery take?
Within Pakistan: 2–5 working days. International: delivery times vary by country. Please check our Shipping Policy for details.
5. Are shipping charges free?
Free shipping within Pakistan on orders above Rs. 5,999. International shipping charges vary by country — please refer to our Shipping Policy for exact rates.
6. What is your return policy?
Returns must be requested within 7 days of delivery. Items must be unused, unwashed, and in original condition with all tags intact. Sale or discounted items may not be eligible for return unless specified.
7. How does the refund process work?
Refund requests must be initiated within 24 hours of receiving your order via Email or WhatsApp with an unboxing video as proof. Once approved, refunds are processed to your bank account or digital wallet within 15 working days.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via WhatsApp or email to monitor your delivery status.
9. Can I change my shipping address after placing an order?
Address changes can be requested within 2 hours of placing the order by contacting us on WhatsApp at +92332-0485685. After dispatch, changes may not be possible.
10. How do I know if my order is confirmed?
You will receive an order confirmation via email and WhatsApp shortly after placing your order. If you do not receive confirmation within 30 minutes, please contact our support team.
11. Can I cancel my order?
Orders can be cancelled before dispatch by contacting us on WhatsApp. For prepaid orders, the refund will be processed within 7 working days to your original payment method.
12. Is shopping on Ayzel Couture secure?
Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and payment information is fully protected.
13. How can I contact customer support?
You can reach us via:
Email: info@ayzelcouture.com
WhatsApp: +92332-0485685
Social Media: Instagram or Facebook @AyzelCouture
Hours: Monday to Sunday, 11AM to 8PM
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.