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Terms & Conditions

Welcome to Ayzel Couture. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Ayzel Couture reserves the right to modify, update, or discontinue any product, service, policy, or website content at any time without prior notice.

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

2. Products & Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, slight variations in colour, embroidery, embellishments, fabric texture, and stitching may occur due to photography, screen settings, lighting conditions, and handcrafted production processes.

All products are subject to availability. Ayzel Couture reserves the right to cancel any order if a product becomes unavailable.

3. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

For Pakistani customers, prices are charged in Pakistani Rupees (PKR). For international customers, payments may be processed in USD or other supported currencies, depending on the payment gateway.

Customers are responsible for ensuring that the payment information provided is accurate and authorised.

4. Order Acceptance

Placing an order does not guarantee acceptance. Ayzel Couture reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability

  • Pricing or technical errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Violation of these Terms & Conditions

In such cases, any eligible payment received will be refunded according to our Refund Policy.

5. Shipping & Delivery

Delivery timelines provided on the website are estimates and may vary due to factors beyond our control, including courier delays, customs inspections, weather conditions, public holidays, or operational disruptions.

Ayzel Couture shall not be held liable for delays caused by third-party courier services.

International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country. These charges are the sole responsibility of the customer.

6. International Orders

Customers placing international orders are responsible for ensuring compliance with local import regulations.

Ayzel Couture shall not be responsible for:

  • Customs delays

  • Import restrictions

  • Additional taxes or duties

  • Shipment confiscation by customs authorities

Any customs-related charges must be paid by the customer.

7. Returns, Refunds & Exchanges

Refunds and exchanges are governed by our Refund & Exchange Policy.

Customers must follow all eligibility requirements, including providing video proof, original tags, and proof of purchase where applicable.

8. User Conduct

Users agree not to:

  • Submit false information

  • Engage in fraudulent transactions

  • Interfere with website functionality

  • Upload harmful software, viruses, or malicious code

  • Misuse promotional offers or discount codes

Ayzel Couture reserves the right to suspend or terminate access for violations of these terms.

9. Limitation of Liability

To the maximum extent permitted by law, Ayzel Couture shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

10. Force Majeure

Ayzel Couture shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, pandemics, internet outages, courier disruptions, or other unforeseen circumstances.

11. Privacy

Customer information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such collection and processing.

12. Contact Information

For any questions regarding these Terms & Conditions, please get in touch with us

Ayzel Couture
25-C DHA Phase 6, Khayaban-e-Nishat, Karachi, Pakistan

Phone / WhatsApp: +92 332 0485685

Email: info@ayzelcouture.com

By accessing this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.